FAQ

What is a serviced apartment?

A serviced apartment is furnished with furniture, fittings, electrical
appliances and daily essentials. Also, rent includes utilities, internet,
weekly room cleaning and bed linen change service, and twice a week
bathroom linen supply. The on-site concierge assists you when you
move in and provides day to day support and ensures your stay is
comfortable and enjoyable.

What is the shortest period for a contract?

The shortest period for a contract is one month.

What documents are required to sign a contract?

The application form, copy of photo identification or passport,
the security deposit and initial monthly rent are required.
Please note that no key money or brokerage fee is required.

How long does the application take?

Generally, we will inform you of the results in about 3 business days
after you submit the application form.

What is a fixed-term lease and rental agreement?

This is a contract in which the contract ends without being renewed
when the period agreed upon at the time of the contract expires.
It is possible to live with us by requesting a re-contract before the
contract period expires.
(Subject to availability and terms and conditions)

Is it possible to cancel in the middle of the contract?

You cannot cancel a one-month contract. However, if the contract
is more than one month, you can cancel it by providing at least
two weeks’ notice. The length of termination notice may vary due
to the contract period.

Please tell me about the rent payment methods and billing cycle?

We request the rent payment via bank transfer.
Rent for the following month is due by the end of the month.

Can I view the room in advance?

It is a pleasure to welcome you to our property.
Please contact us for an appointment. Alternatively, we can arrange
a viewing via mobile phone if you are not in the area.

Can I have a pet?

Pets are not allowed on our property.

Is smoking allowed in the building?

Smoking is not allowed in your room and premises except
in the smoking cubicles on the designated floors.
Please contact us for further information.

Do you have a parking lot?

Parking space is available in the vicinity for a fee.
Please contact us for further information.

Do you have a bicycle parking space?

We do provide limited bicycle parking space on a first come
first served basis without charge.